Description

We're looking for enthusiastic and motivated individuals to join our IT Support Internship and become part of our vibrant team. This is a rigorous 4-month training program designed to set you on the path to a rewarding career in IT Support. Throughout the program, you will have the opportunity to collaborate with members from our partner IT Support Provider in Florida, US, where you'll gain essential knowledge of Service Desk support processes, helping you step into the role of a Level 1 IT Support Specialist. Plus, you'll work towards obtaining at least two certifications (CompTIA A+ and CompTIA N+) to bolster your skills During this immersive training, you'll delve into the fundamentals of computer hardware and software, explore computer networking principles, and master troubleshooting techniques in these areas. You’ll also develop your customer communication skills, assisting them with any technical issues they encounter with their computers and networks. You’ll gain familiarity with our support ticketing system and learn to thrive within a collaborative team of Service Desk support specialists. This is an amazing chance for you to leap into the IT industry and evolve alongside our company!

Job duties:

• Participate in daily training sessions guided by the US-based senior support specialists
• Work with the team to learn about the basics of hardware and software
• Provide support for popular office applications, including the Microsoft Office suite.
• Develop and maintain documentation regarding IT processes and protocols.
• Assist in setting up and configuring computer systems and related peripherals.
• Conduct basic troubleshooting for printers, scanners, and other office equipment.
• Collaborate with team members on a variety of IT-related projects.

Skills:

• Exceptional communication and interpersonal skills, with English language proficiency at a minimum of B2.
• Strong analytical skills coupled with meticulous attention to detail.
• Excellent problem solving skills and analytical thinking.
• Ability to work in US timezones. That would require you to work between 16:00 and 02:00 Tashkent time.
• Capacity to work effectively within a team context and adhere to instructions.
• Previous experience in customer service, call center, or technical support is advantageous (preferred).
• Fundamental knowledge of computer hardware, software, and networking principles (preferred).
• Proficiency in Microsoft Office applications and a basic understanding of Microsoft 365 (preferred).