Description

* Experience in a similar role is preferred but not mandatory. Training will be provided for suitable candidates. * Base salary: salary plus performance-based bonuses. * Complimentary meals provided during working hours. Work Schedule: Five working days per week with two days off. Flexibility in scheduling may be discussed during the interview.

Job duties:

Greeting Guests and Escorting Them to Their Table:

• Welcome guests warmly upon arrival, creating a positive first impression.
• Escort guests to their reserved or preferred table, ensuring their comfort.

Handling Reservations:

• Manage the reservation system efficiently, including booking tables and updating schedules.
• Confirm reservations and coordinate seating arrangements to optimize guest flow.

Managing Delivery Services:

• Process delivery orders accurately through phone or online platforms.
• Coordinate with kitchen staff to ensure timely preparation of delivery orders.
• Verify that orders are packed correctly and liaise with delivery personnel for prompt service.

Answering Phone Calls:

• Respond to guest inquiries, reservation requests, and delivery orders professionally.
• Provide detailed information about the menu, restaurant hours, or other services.
• Handle complaints or special requests by redirecting them to the appropriate staff when necessary.

Knowledge of the Menu and Dish Presentation:

• Maintain a thorough understanding of the menu, including ingredients, preparation methods, and specialties.
• Present menu items to guests confidently, offering recommendations based on their preferences.
• Inform guests about any promotions, seasonal dishes, or new additions to the menu.

Skills:

Key Skills and Qualifications:

1. Service Standards and Professionalism:

   • Comprehensive understanding of basic service standards.
   • Ability to deliver exceptional customer or client service with a professional approach.
   • High level of neatness and personal presentation, maintaining a friendly demeanor at all times.

2. Multilingual Proficiency:

   • Fluency in Russian, Uzbek, and English (speaking and understanding).
   • Ability to effectively communicate with a diverse audience.

3. Work Ethic and Personal Attributes:

   • Diligence: Demonstrates attention to detail and consistent effort in all tasks.
   • Punctuality: Always on time and meets deadlines reliably.
   • Integrity: Upholds honesty and ethical behavior in the workplace.
   • Self-Organization: Efficiently plans and manages time and responsibilities.
   • Stress Resistance: Maintains composure and effectiveness under pressure.

4. Interpersonal Skills:

   • Communication: Strong verbal communication skills, with the ability to build rapport.
   • Responsiveness: Quick to address inquiries, concerns, or tasks.
   • Team Collaboration: Cooperative and works well with others to achieve shared goals.

5. Adaptability and Willingness:

   • A positive attitude towards learning and taking on new challenges.
   • Enthusiastic and ready to contribute to organizational goals.

6. Additional Competencies:

   • Experience or understanding of the publishing industry (if relevant).
   • Technical or software skills related to publishing or content creation are a plus.