Description

Opportunity to work in a global logistics company. Competitive salary (discussed during the interview). Full training and professional development support. Join our team and grow your career in logistics and customer service! (Full-time official position with legal employment status)

Job duties:

Receive, analyze, and resolve customer and carrier complaints.
Monitor service quality and address disputes effectively.
Collaborate with internal departments to improve overall customer experience.
Guide new carriers through the onboarding process, including document verification and system registration.
Prepare reports and suggest improvements for better service.

Skills:

Strong communication and problem-solving skills.
Attention to detail and the ability to handle multiple tasks.
English proficiency for customer interactions.
Basic computer skills and willingness to learn company software.
No prior experience required – we provide full training!